OrdenZ
Help

We're here to help

Stuck on a screen, found a problem, or have an idea? Real people answer, and the app tells us which screen you were on so you don't have to explain.

Send feedback in the app

Tap Help → Send feedback on any screen. Choose Something's wrong, An idea or A question. It reaches the OrdenZ team straight away.

Email us

Good for longer questions and anything with attachments. Include your cafe code from Menu & settings.

hello@ordenz.com

Read the guide

Every screen explained, step by step, with pictures. Search it, or pick your role to see only what matters to you.

Open the guide

When we reply

We aim to reply within one working day, India and Malaysia time, and usually much sooner on WhatsApp. If you can't take bills or payments, start your message with URGENT and we'll look at it first.

If the internet or OrdenZ is down

  1. Keep billing at the counter. Bills are saved on the tablet with an offline number and sent automatically, never twice, when the connection is back.
  2. Receipts still print on Bluetooth and network printers.
  3. Take kiosk and table QR orders at the counter for now. UPI at the kiosk and ordering from the table need internet.
  4. Tell us on WhatsApp if it lasts more than a few minutes, so we can check our side.

Common questions

How do I set up my cafe?

Sign in as the owner and follow Get your cafe ready on the Owner screen: your menu, the details on your bills, payments, your team, a printer and a kiosk. The guide shows each step with pictures, and the starter guide covers licences and equipment.

Can my team practise before we open?

Yes. Ask us to turn on practice mode for your cafe: sample customers order every few minutes for a week, so your team can try the kiosk, kitchen and token screen. Practice bills are removed when you tap Start selling for real.

A kiosk or token TV won't sign in

On the tablet, choose Kiosk / TV, enter your cafe code and the device key from Menu & settings. If the owner made a new device key or locked the device, pair it again.

The printer doesn't print

Tap Printer at the top of the counter or kitchen screen and print a test page. For Bluetooth, pair the printer in the tablet's settings first; for a network printer, check its IP address. Still stuck? Send us a photo of the printer's label on WhatsApp.

I forgot my owner password

Message us from the owner's email address or WhatsApp number with your cafe code, and we'll help you reset it.

How do I delete my account?

See how to delete your account.

See also: terms of service · privacy policy